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Competition and Service (Utilities) Act 1992 (c. 43)

1992 CHAPTER 43

ARRANGEMENT OF SECTIONS

Go to Preamble

  1. Part I

    Standards of Performance and Service to Customers

    1. Telecommunications

      1. 1. Standards of performance.

      2. 2. Information with respect to levels of performance.

      3. 3. Information to be given to customers about overall performance.

      4. 4. Procedures for dealing with complaints.

      5. 5. Disputes about discrimination etc. in fixing charges.

      6. 6. Billing disputes.

      7. 7. Deposits.

      8. 8. Disconnections.

      9. 9. Enforcement of standards of performance, etc.

      10. 10. Interpretation.

    2. Gas supply

      1. 11. Standards of performance.

      2. 12. Information with respect to levels of performance.

      3. 13. Information to be given to customers about overall performance.

      4. 14. Procedures for dealing with complaints.

      5. 15. Promotion of efficient use of gas.

      6. 16. Determination of disputes.

      7. 17. Billing disputes.

      8. 18. Preliminary investigation of disputes by Gas Consumers' Council.

      9. 19. Disconnections.

    3. Electricity supply

      1. 20. Research concerning views of customers.

      2. 21. Information to be given to customers about overall performance.

      3. 22. Procedures for dealing with complaints.

      4. 23. Billing disputes.

      5. 24. Compliance with standards of overall performance.

      6. 25. Determination of disputes by Director: interim directions.

    4. Water supply

      1. 26. Research concerning views of customers.

      2. 27. Information with respect to levels of performance.

      3. 28. Information to be given to customers about overall performance.

      4. 29. Procedures for dealing with complaints.

    5. Sewerage services

      1. 30. Research concerning views of customers.

      2. 31. Information with respect to levels of performance.

      3. 32. Information to be given to customers about overall performance.

      4. 33. Procedures for dealing with complaints.

    6. Water supply and sewerage services

      1. 34. Determination of disputes by the Director.

      2. 35. Reference of certain disputes to the Director.

      3. 36. Billing disputes.

  2. Part II

    Competition

    1. Gas supply

      1. 37. The 25,000 therm limits.

      2. 38. Conveyance and storage of gas.

    2. Water supply and sewerage services

      1. 39. Mergers of water undertakers.

      2. 40. Inset appointments.

      3. 41. The domestic supply duty.

      4. 42. Transitional provision with respect to replacement appointments.

      5. 43. Connections with water mains and communications with sewers.

      6. 44. Bulk supplies of water.

      7. 45. New connections with public sewers.

      8. 46. Discharges into and from public sewers.

      9. 47. Pipe-laying by water or sewerage undertaker in area of another such undertaker.

  3. Part III

    Miscellaneous and Supplemental

    1. 48. Compliance orders against public gas suppliers.

    2. 49. Telecommunications: powers to make regulations.

    3. 50. Protection of interests of customers of water and sewerage undertakers.

    4. 51. Conditions for connections with water mains and for supplies of water.

    5. 52. Water supply and sewerage services: powers to make regulations.

    6. 53. Meters for disabled persons.

    7. 54. Corresponding provision for Northern Ireland.

    8. 55. Expenses.

    9. 56. Short title, commencement and extent, etc.

  4. Schedules:

    1. Schedule 1

      —Minor and Consequential Amendments.

    2. Schedule 2

      —Repeals.

An Act to make provision with respect to standards of performance and service to customers in relation to the telecommunications, gas supply, electricity supply, water supply and sewerage service industries; to make provision with respect to complaints by, and disputes with, customers in those industries; to make provision with respect to the powers of the regulators of those industries and with respect to related matters; to make provision with respect to the payment of deposits by customers of certain telecommunications operators; to make further provision for facilitating effective competition in certain of those industries; to make provision with respect to mergers of water or sewerage undertakers; to make provision with respect to compliance orders against public gas suppliers; to make a minor correction in section 98 of the Water Industry Act 1991; and for connected purposes.

[16th March 1992]

Be it enacted by the Queen’s most Excellent Majesty, by and with the advice and consent of the Lords Spiritual and Temporal, and Commons, in this present Parliament assembled, and by the authority of the same, as follows:—

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